Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, less the return shipping fees, and a credit will automatically be applied to your original method of payment, within 5-10 business days. Please see our Return Process below.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org and we will help you sort it out.
Additional items ineligible for refund:
- Sale Items (including items purchased with a Discount Code)
- Customized Items
- Items marked “Non-returnable” on the product page
- Gift Cards
- Items returned more than 7 days after delivery
- Lost or stolen items
- Any item that has been used or is not in its original condition, is damaged or missing parts for reasons not due to our error
We do not offer refunds on orders where the tracking states it has been delivered.
We do offer reshipments.
Shipping. Please allow 3-5 days processing the orders. When a product order is placed, it will be shipped to the address designated by you, as long as such shipping address is compliant with the shipping restrictions contained on the Services.
Confirmation, Cancellation and Coupons. While it is our practice to confirm online orders via email, the receipt of an email order confirmation does not constitute our acceptance of an order nor our confirmation of an offer to sell a product or service. We reserve the right, without prior notice and at any time: (a) to limit the order quantity on any product and/or to refuse fulfillment of any order or to any customer; (b) to discontinue any product or service; (c) to bar any user from making or completing a transaction; and (d) to limit or impose conditions on the honoring of any coupon, coupon code, promotional code, or other similar promotion. We also may require additional information and/or verification of information prior to the acceptance and/or shipment of any order. Partial shipment or partial cancellation of orders may occur.